SPARKLE Support

Need help with the SPARKLE app? We're here to assist you with bookings, account issues, payments, and any questions about our car wash and home cleaning services.

Frequently Asked Questions

Booking & Services

• How do I book a service? Open the app, choose a service (e.g. car wash or home cleaning), pick your date and time, then select a vendor and confirm your booking.
• Can I cancel or reschedule? Yes. Go to My Bookings, open the booking, and use the options to cancel or request a change. Check our cancellation policy in the app.
• Why don’t I see prices on some screens? Prices are shown on the vendor selection step so you can compare vendors before booking.

Account & Login

• I didn’t receive the OTP. Check your SMS or email (including spam). Ensure your phone number or email is correct. Wait a minute and try “Resend code.”
• I’m a vendor. Where do I see my orders? Log in and open the Orders (or Vendor) tab from the main navigation to see and manage booking requests.

Payments

• What payment methods are accepted? We support cash and other local methods (e.g. mobile money) where available. Options are shown at checkout.
• Is my payment secure? Payments are processed securely. We do not store full card details. For issues or refunds, contact support with your booking reference.

Contact Us

If your question isn’t answered above or you need direct assistance, please reach out:

We aim to respond to support requests as quickly as possible. Thank you for using SPARKLE.