SPARKLE Privacy Policy

Last Updated: December 26, 2024

SPARKLE ("we," "our," or "us") operates the SPARKLE mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We are committed to protecting your privacy and ensuring you have a positive experience when using our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you use our Service, we may collect the following personal information:

Contact Information: Phone number and/or email address for account authentication and communication
Profile Information: First name, last name, profile picture (optional)
Location Data: Precise location information when you request services or select service addresses
Address Information: Service addresses you save for bookings
Payment Information: Payment method details (processed securely through third-party payment gateways - we do not store full payment card details)

1.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

Device Information: Device model, operating system version, unique device identifiers
Usage Data: Information about how you use the Service, including booking history, service preferences, and interaction with features
Log Data: IP address, access times, pages viewed, and other diagnostic data
Push Notification Tokens: Device tokens for sending push notifications

2. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our Service, including processing bookings and connecting you with service providers
To authenticate your identity using OTP (One-Time Password) via SMS or email
To notify you about booking confirmations, service updates, and important account information
To process payments for services rendered
To improve and personalize your experience with our Service
To analyze usage patterns and improve our Service functionality
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

3.1 Service Providers

We may share your information with third-party service providers who assist us in operating our Service:

SMS Service Providers: To send OTP verification codes (Beem API)
Email Service Providers: To send email notifications and verification codes
Payment Processors: To process payment transactions (M-Pesa, Airtel Money, Tigo Pesa)
Cloud Service Providers: For data storage and hosting
Analytics Providers: To analyze Service usage and performance

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Service Providers (Washers/Cleaners)

When you book a service, we share necessary information with the assigned service provider, including:

Your name and contact information
Service location and address
Service details and special instructions
Service schedule information

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Secure storage of sensitive information
Regular security assessments and updates
Access controls and authentication mechanisms
Secure password hashing for user credentials

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Objection: Object to processing of your personal information
Data Portability: Request transfer of your data to another service
Withdraw Consent: Withdraw consent for data processing where applicable
Opt-out: Unsubscribe from marketing communications (you may still receive essential service-related messages)

To exercise these rights, please contact us using the contact information provided below.

7. Location Information

Our Service requires access to your location to provide service providers with accurate service addresses. You can control location sharing through your device settings. However, disabling location services may limit certain features of the Service.

8. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to these facilities.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Cookies and Tracking Technologies

Our Service may use cookies and similar tracking technologies to track activity and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Your Consent

By using our Service, you consent to our Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our Service.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

SPARKLE Cleaning Services Ltd.
Email: info@sparkle.com
Phone: +255 769 289 824
Address: Dar es Salaam, Tanzania

For data protection inquiries, please include "Privacy Policy" in the subject line of your email.

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Tanzania, without regard to its conflict of law provisions.