Privacy Policy for Tavora

Last Updated: December,2025

This Privacy Policy describes how Tavora ("we", "our", or "us") collects, uses, and protects your information when you use our mobile application (the "App").

1. Information We Collect

1.1 Personal Information

When you create an account, we collect:

Phone number (required for account creation and OTP verification)
Email address (optional, required only for report generation)
Shop name and business information

1.2 Business Data

To provide our services, we collect and store:

Product information (names, categories, stock levels, prices)
Customer information (names, contact details, purchase history)
Loan and payment records
Business statistics and reports

1.3 Device Information

We may collect limited device information necessary for app functionality, such as device type and operating system version.

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision: To provide and maintain our business management services
Account Management: To create and manage your account, verify your identity
Data Processing: To process and store your business data (products, customers, loans)
Report Generation: To generate business reports and analytics
Communication: To send SMS messages to your customers (when you use the messaging feature)
App Improvement: To improve app functionality and user experience

3. Data Storage and Security

3.1 Data Storage

Your data is stored securely on our servers. We use industry-standard security measures to protect your information, including:

Encryption of data in transit (HTTPS)
Secure authentication methods
Regular security updates

3.2 Local Storage

The app also stores some data locally on your device for offline functionality and faster access.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

SMS Service Provider: When you use the SMS messaging feature, phone numbers and messages are sent to our SMS service provider (Beem) to deliver messages to your customers.
Legal Requirements: If required by law or in response to valid legal requests
Service Providers: With trusted service providers who assist in operating our app (hosting, database management), subject to confidentiality agreements

5. Your Rights and Choices

You have the following rights regarding your data:

Access: You can access your data through the app at any time
Update: You can update your account information and business data through the app
Delete: You can request deletion of your account and data by contacting us
Export: You can export your data in PDF format through the app's report feature

6. Third-Party Services

Our app uses the following third-party services:

Beem SMS Service: For sending SMS messages to customers. Their privacy policy applies to SMS delivery.
Backend Hosting: Our backend services are hosted on secure servers.

7. Children's Privacy

Our app is designed for business use and is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete your data within 30 days, except where we are required to retain it for legal purposes.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hello@aurorawavelabs.com

Phone: +255-762996305

Address: Makumbuso, Dar es Salaam

11. Consent

By using our app, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our app.